Welcome to the Queo Health Private Limited’s (hereinafter referred to as “Queo Health”, “we” or “us”) privacy policy (this “Privacy Policy”). We at Queo Health take your privacy and security of your Personal Data (as defined in this Privacy Policy) very seriously. We respect your privacy and are committed to protecting your Personal Data. This Privacy Policy will inform you as to how we look after the Personal Data of a user who accesses, browses, or uses accessing, browsing or using (“you”) when you visit our website www.queohealth.com (hereinafter referred to as this “Website”).

Who we are?

Queo Health Private Limited is an Indian private limited company having its registered office at Queo Health Private Limited, TC 49/57(1), Nihamath, PRA-19, Kamaleswaram, Manacaud P.O, Thiruvanthapuram, Kerala, India – 695009.

Purpose

The purpose of this Privacy Policy aims to give you information on how Queo Health collects and processes your Personal Data when you visit this Website, purchase a product(s)/services from this Website and any communication made by you via email, text, or electronic communication directly between Queo Health and you made through this Website and our practices for collecting, using maintain, protecting and disclosing such information. This Privacy Policy is also subject to the Terms and Conditions and Disclaimer (together the “Terms of Use").

Applicability

This Website is offered and available only to users in India who are 18 years of age or older and not intended for children and we do not knowingly collect data relating to children. Parents or guardians are advised to supervise their child’s use of this Website.

It is important that you read this Privacy Policy together with any other privacy policy or fair processing policy we may provide on specific occasions, so that you are fully aware of how and why we are using your data. This Privacy Policy supplements other notices and privacy policies and is not intended to override them. This Privacy Policy does apply to information collected by any third-party including through any application or content (including advertising) that can be accessed through this Website.

Consent

Please read this Privacy Policy carefully to understand our policies and practices regarding your Personal Data/ information and how we will treat it. By using this Website or by otherwise giving us your Personal Data/information, you will be deemed to have read, understood and agreed to this Privacy Policy and agree to be bound by this Privacy Policy. You hereby consent to our collection, use and sharing, disclosure of your Personal Data, Usage Data and all other information as described in this Privacy Policy. If you do not agree with our policies and practices, you MUST NOT access this Website or purchase or use any products or services available on this Website.

If you use this Website on behalf of someone else (such as a child) or an entity (such as your employer), you represent that you are authorized by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s information as described in this Privacy Policy.

Changes to the Privacy Policy

We keep this Privacy Policy under regular review. Queo Health reserves the right, in its sole discretion, to change, amend, revise or update this Privacy Policy from time to time without notification. The amended Privacy Policy shall be posted to this Website. Every time you wish to use this Website, please check this Privacy Policy to ensure you understand the terms that apply at that time. Your use of this Website following such modification constitutes your consent to be bound by the amended Privacy Policy. The date this Privacy Policy was last revised is identified at beginning of this Privacy Policy.

Third-party Links

This Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third-parties to collect or share data about you. We do not control these third-party websites, plug-ins and applications and are not responsible for their privacy statements. We strongly recommend that you should read their respective privacy policies carefully to understand what data their websites will collect about you.

The functionality of this Website involves the usage of service providers, third-parties to execute orders for products and/or services placed by users, maintenance of this Website. To ensure the continued functionality of this Website, it may require Queo Health to disclose Personal Data to service providers, third-parties. However, Queo Health is not responsible for the confidentiality, security or distribution of any Personal Data or other information by such third-parties or events that go beyond the reasonable control of Queo Health.

Data we collect about you

“Personal Data” or “Personal Information” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed. We may collect, use, store and transfer different kinds of Personal Data about you and which we have grouped as follows:

Contact information/data which includes billing address, delivery address, email and telephone numbers, login credentials, insurance details, medical appointment history, personal medical history
Your login information,
Financial data which include bank account and payment card details
Transaction data which includes details about payments to and from you and other details of products and services you have purchased from us.
Technical data which includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and version, operating systems and platform, and other technology on the devices you use to access this Website;
Usage data which includes information about how you use this Website, products and services
Marketing and communication data which includes your preferences in receiving marketing from us and our third parties and your communication preferences
Third-party service providers, like doctors, healthcare providers, may choose to record the teleconsultation for medico-legal purposes.
Your device camera and audio permissions may need to be enabled in order to avail of teleconsultation services provided through this Website.
Any other identifier by which you may be contacted.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your Personal Data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.

We also collection information that is not personally identifiable. This includes geographical location (if permission is granted), general data you provide on this Website.

Queo Health does not collect any special categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide Personal Data

Where we need to collect Personal Data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your Personal Data collected?

We use different methods to collect data from you and about you including through:

Direct interactions. You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes Personal Data you provide when you
Purchase or apply for products or services from this Website
Subscribe to our newsletter or publication
Request marketing information to be sent to you
Enter a promotion, competition or survey we may ask you to complete by using any electronic means of communication
When you register/create an account on this Website or
Give us feedback or contact us
User Content/Contributions you may provide, post or display on public areas of this Website. Any User Content/Contributions that you provide, post or display on this Website is done so at your own risk. It is to be noted that no security measures are tamper proof. Queo Health has no control on the actions of other users of this Website and how they may choose to share your User Content/Contributions. Queo Health does not guarantee that your User Content/Contributions will not be viewed or accessed by unauthorized persons. We strongly recommend and advise that you DO NOT POST sensitive personal information in your User Content.
Automated technologies or interactions. As you interact with this Website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this Personal Data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy below for further details.
Device Information or data regrading your computer and internet connection, including IP address, operating system and browser type.
Third parties or publicly available sources. We will receive Personal Data about you from various third parties and public sources, including from the following:

Analytical providers;
Advertising networks; and
Search information providers.

Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
From our business partners to whom you have given your consent to share your data with third-parties.

How we use your Personal Data?

We will only use your Personal Data when the law allows us to. Most commonly, we will use your Personal Data in the following circumstances:

Where we need to perform the contract, we are about to enter into or have entered into with you
Where it is necessary for our legitimate interests (or those of a third-party) and your interests and fundamental rights do not override those interests;
Where we need to comply with a legal obligation.

If you do not wish to receive promotional offers from us and have your email address/contact information used by Queo Health to promote our own or third parties’ products or services, you can opt-out by emailing your requirement to us at contact@QueoHealth.com. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your Personal Data

Set out below is a description of the ways we plan to use your Personal Data:

To present this Website to you
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us
To process and deliver your order, including managing payments, fees and charges paid
To manage our relationship with you, including taking a survey or leave a review
To administer and protect our business and this Website (including troubleshooting, data analysis, testing, system maintenance, support reporting and hosting of data)
To display relevant Website content and advertisements to you and measure or understand the effectiveness of the advertising served to you
To use data analytics to improve this Website, products/services, customer relationships and experiences, marketing
To suggest and recommend products and services that may interest you
To debug customer support related issues
To share information with prospective buyer in the event of a merger or acquisition
To build your personal profile, dashboard or related functionalities
To investigate, prevent or take action against any or suspected illegal activities, fraud, violation of the Terms of Use, or this Policy, or as otherwise required by law; or
For any other purpose with your express consent.

Marketing

We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. We may use your Identity, Technical, Contact, Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased products or services from this Website and you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your Personal Data with any third-party for marketing purposes.

We do not control third-parties collection of your information to serve interest-based advertising. Should you choose not to receive such advertising you could contact such third-parties directly to stop sending you marketing messages and not to have your information collected or used in such a way.

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy below.

Change of Purpose

We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing of Personal Data for the new purpose is compatible with the original purpose, please contact us at the details listed under the section ‘Have a Concern’ below.

If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your Personal Data

We may share your Personal Data with the parties set out below for the purposes set out in the section ‘Purposes for which we will use your Personal Data’:

Internal third-parties
External third-parties such as service providers, third-parties we use to support our business, professional advisers, regulatory authorities
Third-parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your Personal Data in the same way as set out in this Privacy Policy.

We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes and only permit them to process your Personal Data for specified purposes and in accordance with our instructions.

If you do not want us to use your Personal Data in the way outlined in this Privacy Policy, please inform us accordingly.

We may also disclose your Personal Data/ information to:

To comply with any court order, law, or legal process, including any government request; or
To enforce or apply the Terms of Use; or
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Queo Health and its partners.

International Transfers

We do not transfer Personal Data outside of India.

Data Security

We have put in place reasonable security practices, procedures and measures to secure your Personal Data and prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your Personal Data to those employees, agents, contractors and other third-parties who have a business need to know. They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality. Approved payment gateways will process your payment transactions.We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

It is imperative that you ensure and protect your electronic devices against unauthorized access. Transmission of Personal Data, information through the internet is not entirely secure or tamper proof. While we take all necessary steps to ensure that your Personal Data is protected, we cannot guarantee the security of your Personal Data transmitted through this Website. Any transmission of Personal Data through this Website is at your own risk and responsibility. We shall not be liable or responsible for disclosure of your Personal Data due to errors in transmission, unauthorized third-party access or other causes beyond its reasonable control. We shall not be liable for any unauthorised or unlawful disclosures of your Personal Data made by any third parties who are not subject to our control.

Queo Health will not be held liable for security breaches or actions of third parties or for events beyond Queo Health’s reasonable control. Such events include, but are not limited to, government actions, computer hacking, unauthorized data access, system crashes, security breaches, and encryption issues.

Data Retention

We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Data for a longer period in the event of a complaint or if in our reasonable opinion we believe that there is a threat of a potential legal action against us.

If you delete your User Content from this Website, copies of your User Content may remain viewable in cached or achieved pages or might have been copied or stored by other users of this Website.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your Personal Data. Your legal rights may differ depending on local laws applicable, but generally (as far as applicable laws provide you with such rights) you have the right to:

Obtain a copy of your Personal Data and receive information about the processing of your Personal Data.
Request for correction in your Personal Data.
Request that your Personal Data be erased provided that processing such request is not unlawful.
Object to the processing of your Personal Data for marketing purposes or on grounds relating to your particular situation.
Request the restriction of the processing of your Personal Data, where permitted under law.
Request transfer of your Personal Data.
Request to withdraw consent.
Request to close your user account.

If you wish to exercise any of the above rights set out above, please contact the Data Protection Officer using the details listed under the section ‘Have a Concern’ below.

In the event you make a request to close your Queo Health account, we will keep your information as long as your account remails active. We shall not retain your Queo Health data for a period longer than what is legally permissible or required by law for the purposes for which it was collected.

Fee

You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you?

As a security measure and to ensure that your Personal Data is not disclosed to any person who has no right or is not authorized to receive it, we may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights).

Response time

We try to provide a response to all legitimate requests within one month. However, occasionally, it could take us longer due to various factors such the complexity of the particular request, or the number of requests made. In such instances we shall notify you.

In order to be able to respond to your legitimate requests we may also contact you for further information in relation to your request.

Cookie Policy

What is a Cookie?

A cookie is a small file/alphanumeric identifies placed on the hard-drive of your computer. Using these cookies, we and other third-party service providers collect information about you and how to improve products/services offered through this Website. For the avoidance of doubt, a cookie in no way gives us access to your system. You may refuse to accept browser cookies by activating appropriate settings on your browser. However, if you select this setting, you may be unable to access certain parts of this Website . Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to this Website.

Certain features of this Website may use flash cookies to collect and store information about your preferences. We strongly recommend that you keep yourself updated on how to manage your privacy and security settings for flash cookies on your device you use to access this Website.

Use of Cookies

The different types of cookies used in this Website are:

Essential Cookies: These cookies enable core functionality such as security, verification of identity and network management. These cookies cannot be disabled.

Marketing Cookies: These cookies are used to track advertising effectiveness to provide a more relevant service and better deliver ads to suit your interests.

Functional Cookies: These cookies collect data to remember choices users make to improve and give a more personalised experience.

Analytical Cookies: These cookies help us to understand how visitors interact with this Website , discover errors and provide better overall analytics. It helps Queo Health to perform functions like tracking the number of visitors, pages visited, etc. It also helps us to gather statistics relating to this Website, to help in future enhancements and developments and to helps in verifying the integrity of Queo Health’s systems and servers.

Third-Party Use of Cookies

Some content or applications, including any advertisements, on this Website may be served by third parties, including payment gateway service providers, advertisers, application providers, etc. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use this Website. The information they collect may be associated with your Personal Data. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content. We do not control such third parties’ tracking technologies or how they may be used. If you have any questions or concerns about an advertisement or other targeted content, you should contact the responsible provider directly.

Term of storage of Personal Data

We shall not retain or store Personal Data for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under law.

Governing Law

This Privacy Policy, their subject matter and formation (and any non-contractual disputes or claims) are governed by the laws of the Republic of India.This Privacy Policy, their subject matter and formation (and any non-contractual disputes or claims) are governed by the laws of the Republic of India.

Dispute Resolution

Any dispute, claim or controversy arising out of or relating to this Privacy Policy, including but not limited to their determination of the scope or applicability, your access to this Website, products, shall be determined by arbitration. The arbitration proceedings shall be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat of arbitration shall be Thiruvananthapuram, Kerala, India. All such arbitration proceedings shall be conducted in English. The arbitral award shall be final and binding on the parties to the dispute.

Subject to the arbitration proceedings mentioned in the above paragraph, the courts at courts at Thiruvananthapuram, Kerala, India will have exclusive jurisdiction over any disputes arising out of or in relation to this Privacy Policy, your use of this Website.

Glossary

Legitimate Interest as used in this Privacy Policy means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and give your rights before we process your Personal Data for our legitimate interests.

Comply with a legal obligation means processing your Personal Data where it is necessary for compliance with a legal obligation that we are subject to.

Have a Concern

We have appointed a data protection officer who is responsible for overseeing questions in relation to this Privacy policy. If you have questions about this Privacy Policy, including any requests to exercise your legal rights, please contact the Data Protection Officer using the details below:

Queo Health Private Limited

TC 49/57(1), Nihamath, PRA-19, Kamaleswaram, Manacaud P.O, Thiruvanthapuram, Kerala, India – 695009

contact@queohealth.com